Conversational IVR transforms traditional IVR systems. Instead of rigid menus, it engages in natural conversations leveraging technologies like natural language processing (NLP) and quality monitoring ...

The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

No matter how many or how few channels a merchant utilizes, telephone contact serves as a lifeline for enabling customers to reach the brand, whether pre-, during, or post-sale. While essential to a ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. In today’s world, where everyone is looking for convenience and ...

Abstract: Although there are several hundred million Internet-connected PCs in the world, this figure is dwarfed by the two billion fixed and mobile phones. The telephone is ubiquitous, increasingly ...