Telehealth has increased healthcare accessibility, leading to innovative technology use for better patient care coordination. Creative technology implementations include digital platforms for ...

CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

CRM helps, but healthcare AI needs context, compliance, collaboration and continuous learning to transform patient care.

Implementing a Customer Relationship Management (CRM) system is a pivotal move for businesses aiming to enhance customer interactions, streamline operations, and drive growth. However, the path to a ...

Tata Chemicals Limited has launched ChemForce, a new Customer Relationship Management (CRM) platform developed in partnership ...

Salesforce found in 2024 that 83% of sales teams using AI grew their revenue last year, while only 66% of teams without AI saw the same results. That shows me that teams using AI can move ahead. One ...

Australian companies spend the majority of their time trying to find the best way to convert occasional customers into loyal devotees. And while it sounds like a tall order, changing customer ...

There’s an old saying, ‘A bad workman always blames his tools.’ Sometimes, the failure to realize projected benefits from implementing customer relationship management (CRM) software packages may be ...