What is the culture of cybersecurity, anyway? When most people hear the phrase “Cybersecurity is a Culture,” their minds jump immediately to cybersecurity awareness training videos that help employees ...

Cohere is a robust platform that provides access to state-of-the-art natural language processing models via a user-friendly API. This platform enables developers to seamlessly integrate a variety of ...

The IT help desk is evolving. Once defined by queues of tickets and reactive troubleshooting, support today is being reshaped by automation and artificial intelligence (AI). Intelligent systems now ...

When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...

Before doing anything pertaining to osTicket, you'll have to create a Resource Group and a Virtual Machine (VM). Please take a look at this tutorial, Azure-VMs, as I walk you through exactly how to do ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

This is a desktop-based IT Help Desk Ticketing System built using Python and PyQt5 for the frontend, and MongoDB for the backend database. The system allows users to create, view, and manage tickets.

Dan Tynan is a freelance writer based in San Francisco. He has won numerous journalism awards and his work has appeared in more than 70 publications, several of them not yet dead. At first, when ...