But even if CRM Online, released today, has the right architecture, Microsoft's on-demand business model remains seriously flawed. Written by Phil Wainewright, Contributor April 22, 2008, 8:35 a.m. PT ...

Like most CRM tools, Microsoft Dynamics CRM Online treats Opportunities separately from Leads. The Leads record shows a timeline at the top, letting you easily see where you are in the process ...

Microsoft made available on April 7 a new, vertical-specific version of its Dynamics CRM product, known as Microsoft Dynamics CRM for nonprofits and nongovernmental organizations (NGOs).

As Microsoft launches the 4.0 iteration of its CRM software, we’ve taken a first-of-its-kind in-depth look at a single vendor’s role in the industry -- not because "it’s Microsoft," but because in ...

Microsoft feels there is a gap between the low-end bCentral offerings and the Onyx, Pivotal, Siebel portfolios, analysts said. Microsoft CRM is the company's attempt to plug that hole.

Microsoft doesn’t have a dedicated CRM product for its small business customers. I know this because my company is a Microsoft Partner. So is the software giant ignoring small business CRM? Kind of.

The CRM Micro-Accelerator from Aerie Consulting is built on the Microsoft Power Platform, and it offers a massive advantage in the fact that it gives construction-related companies a running start ...