The code is meant to show you how to create a REST API with flask. I chose to build an interface to OTRS and this project could serve as a start to create a REST API to access OTRS. Yes, OTRS does ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

OTRS is a configuration management system (CSM), ITIL© v3 compliant that has its own CMDB in order to manage configuration Items (CI) involved in ITIL processes. It implements the Service Asset & ...

Back in the old days, if a customer had a problem with a product or service, he'd pick up the phone and dial the service provider or vendor responsible. In most cases, he'd be attended to by a ...

In Part 1, I introduced you to OTRS and guided you through the process of installing and configuring oTRS on your system. At the end of Part 1, you were able to log in to the OTRS Dashboard, which ...

With OTRS you can define different customers backends even choosing to integrate data from an LDAP server. To keep track of customers’ service subscriptions, you can define a relationship between ...

OTRS is a very powerful open-source ticketing help desk solution that any business would be smart to consider. I recently walked you through the installation of OTRS and now it’s time to dive in and ...