Indiana University and the University of Hawaii are wooing partners to help build an open source IT support solution specifically for higher education.

The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...

The final item in our series on open source help desk packages is Information Resource Manager, or IRM. Like most of the other systems we’ve looked at, IRM is a Web-based application that ...

A fundamental necessity Although adding Agents isn’t fundamental to getting osTicket up and running, they are a must for getting the most out of your help desk system.