These tools provide help desk ticketing, IT asset management and more.

Support Incident Tracker Support Incident Tracker, in short SiT, is an open-source web-based software that uses MYSQL and PHP to run its operations. This ticketing tool should be downloaded on Linux ...

Indiana University and the University of Hawaii are wooing partners to help build an open source IT support solution specifically for higher education.

The final item in our series on open source help desk packages is Information Resource Manager, or IRM.

The third software product in our series on open source help desk packages is Request Tracker from Best Practical, an open source software development company based in Somerville, Mass. For larger ...