Support Incident Tracker Support Incident Tracker, in short SiT, is an open-source web-based software that uses MYSQL and PHP to run its operations. This ticketing tool should be downloaded on Linux ...

Open source doesn't automatically translate into better paid support for customers. But it does offer a lot more options and aligns customers with vendors more tightly.

Open-source vendors like JasperSoft have been looking for more efficient support models, but perhaps SaaS is the best of them all.