The contest between Oracle and SAP involving their respective customer relationship management (CRM) applications in many ways is only one front in a battle between ERP titans that has been fiercely ...

Much of that poise relies on the success of Oracle’s Gen 2 Cloud, a bare metal framework that it started building in 2016 and released in 2018.

Oracle’s new AI agents connect marketing, sales, service, finance and more, giving them a view across the enterprise. The ...

Enterprise-software giant Oracle has embedded social-networking functions into its latest CRM offerings, allowing the applications to emulate social-networking sites. At a briefing in the Philippines ...

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...

Oracle’s $6.5B cloud investment in Malaysia boosts stock 20%, outpacing Amazon's AWS expansion. Salesforce's GenAI platform drives stock surge, with analysts upgrading price target to $400. Want to ...

Another day, another push at the cloud computing envelop for Salesforce.com. The San Francisco-based company just announced plans to acquire Model Metrics, a mobile and social cloud consulting ...

At Kohl's, customer service calls come in by the millions—six million per year, to be exact. Customer service has always been a priority for the retail giant, says Vice President of Digital Commerce ...

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Needed to say (if it were needless, I wouldn't say it), I've gotten my reviews of four of the thirteen 2019 Watchlist winners done. I've had a lot of kudos which I appreciate and one complaint that ...

To help grow its business in cloud services for government and other public sector organizations, IBM has acquired Optevia, a privately owned software as a service (SaaS) systems integrator that ...

Oracle is soaring as investors cheer its aggressive data-center forecast as a positive sign for AI demand.