If you are managing by your organizational chart, you are managing your decline. Organizations aren’t machines. They are networks. This article makes the case for why it's imperative to move away from ...
It's time to proactively rethink how your organization can leverage AI agents and begin making changes now. Here's how to get started.
Customers don’t care about your org (organizational) chart. Period. And if you're going to build a superb customer experience and exemplary customer service, you need to understand this reality. A ...
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