It’s not a hardware problem; it’s a software issue It’s not a hardware problem; it’s a software issue is an editor overseeing The Verge’s product reviews and service journalism programs. Dan has ...

Chris Welch is a former senior reviewer who worked at The Verge from 2011 until May 2025. His coverage areas included audio (Sonos, Apple, Bose, Sony, etc.), home theater, smartphones, photography, ...