I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...

SSA’s new AI phone bot has been driving callers in circles. But before you go pulling your hair out here are some tips that may help you get to a human rep. As part of the “efficiency improvements” ...

From annoying telephone solicitations to scams trying to get your credit card number, phone harassment and criminal activity continues. The Wall Street Journal introduces the story of a person who ...

It was in a refrigerated “tin shed” just 40 minutes from Ho Chi Minh City that Mirai Labs CEO Corey Wilton finally understood the immense scale by which crypto airdrops are being gamed. “It’s ...

As mobile phones add more features and more users connect with social media, the cell phone becomes a more important part of people's lives. Japanese carrier KDDI has developed a robot companion that ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to handle ...