Digital transformation needs and evolving employee preferences have fundamentally changed the expectations and role of IT departments. We’re in a new era of enterprise IT — one in which once-demonized ...

Recent BPM study by the ZHAW School of Management and Law in collaboration with BOC Group reveals latest process management developments and trends. In 2011, BPM was still referred to as a "new-age ...

There have long been a few fundamental challenges associated with business process management, at least for as long as the two of us have been involved with the field (forty years or so, for better or ...

In a recent article, I took a critical look at the burgeoning robotic process automation (RPA) market – and found that in many cases, vendor promises were well ahead of functionality for this ...

Business process management and robotic process automation are two sides of the same coin. Here’s when to use these automation technologies. Kevin Burkhart, vice president of global consulting firm ...

Many organizations are investing in AI to improve efficiency and decision-making, yet they struggle to see meaningful impact. The problem? Their underlying business processes weren’t designed for AI.

Benner, Mary J., and Michael L. Tushman. "Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited." Academy of Management Review 28, no ...