Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

Process mapping is a valuable tool for individuals and businesses aiming to enhance efficiency, streamline workflows, and maintain operational continuity. By visually representing workflows, you can ...

It was the week that changed my life. In 2011, as a knowledge management project manager, I had been asked to observe a three-day process mapping workshop for a team of BLP lawyers, facilitated by an ...