In the practice of Customer Experience Management (CXM), Customer Satisfaction (CSAT) has long been the "gold standard" for ...

Youngs, M. (2025) Improving Medical Student Engagement Using Text Messaging: An Applied Improvement Project. Creative ...

With the development of new AI technologies such as generative AI, the use of AI in business is progressing in companies. However, it is said that few companies are achieving concrete business ...

Author Name WATANABE Toshiya (Faculty Fellow, RIETI) / HIRAI Yuri (Ministry of Education, Culture, Sports, Science and Technology) / YOSHIOKA-KOBAYASHI Tohru (Hitotsubashi University) / KANAMA Daisuke ...