Queueing theory is a mathematical study of waiting lines or queues used to model a wide array of practical systems such as call centres, manufacturing lines, computer networks and healthcare ...

Markov chains and queueing theory together provide a robust framework for analysing systems that evolve randomly over time. Markov chains describe stochastic processes where the future state depends ...

This is a preview. Log in through your library . Abstract We study a multiserver queueing model of a revenue-maximizing firm providing a service to a market of heterogeneous price- and delay-sensitive ...