Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

Abu Dhabi: Abu Dhabi Airports Company announced today that it has signed a Service-Level Agreement (SLA) with Abu Dhabi Airport Customs to ensure the implementation of quality services at Abu Dhabi ...