Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

This excerpt from the upcoming book, SQL Server 2008 Administration in Action, introduces the role of service-level agreements (SLAs) as part of a DBA's overall strategy to maintaining reliable ...

The IT Service Level Agreement defines the level of service provided by Digital Services to our customers in support of their core IT requirements. It defines how quickly you can expect support from ...

You likely know that a Service Level Agreement (SLA) is a thing of immense importance when picking out a web hosting provider, but if you’re not completely sure what a web hosting SLA is, this guide ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

Ooredoo has taken connectivity services for its business customers to the next level, following the revamp of its industry-leading Service Level Agreements (SLAs). In response to feedback from both ...

When it comes to cost savings, discounts and credits for poor service most people operate on a “more is better” principle. Is this really the best approach for service-level agreement credits? Most ...

SRv6 traffic engineering helps enable network slicing, giving operators the ability to optimise the same physical network for different services. Zain Group is enhancing its 5G network infrastructure ...