The second Trump administration's approach to shared services may offer agencies less flexibility and potentially lower performance by centralizing acquisition. It's a shift from the president's first ...

ServiceNow isn't just a tool. It’s also an ecosystem that can revolutionize how organizations operate. But too often, teams using this platform aren’t maximizing it. For those teams, a new Service ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

Info-Tech Research Group's latest research details a strategic framework for IT leaders to transition from outdated IT service management to a modern enterprise service management model. By leveraging ...

Service management has long been a staple of the IT industry, continuously pushing the industry forward to deliver better experiences and manage crises more efficiently. The real estate industry has ...