This “deep cycle,” he says, is what companies need to better understand their customer’s needs, wants, preferences, and to do so, requires not just an understanding of the customer herself, but of ...

ServiceNow’s Strategic Path To CRM ServiceNow’s unveiling of its new AI-powered CRM platform at Knowledge 2025 wasn’t entirely unexpected for those following the company’s trajectory. This ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every ...

AUSTIN, Texas — Epicor Software Corp. has launched the multi-feature Epicor Service CRM mobile app for automotive service businesses. The mobile app is available for download through the App Store and ...

SAP plans to provide details of its long-awaited hosted customer relationship management (CRM) service during a media briefing in Palo Alto, Calif., and New York, a company spokeswoman confirmed.

With the debut of its SAP CRM on-demand solution hosted service, SAP says it wants to be a hybrid model aimed at large and midsize businesses. The new service, priced at $75 per user per month ...

Veeva Systems (NYSE: VEEV) today announced Veeva Vault CRM Service Center for inside sales, contact center, and hybrid reps. Supporting inbound and outbound engagement across channels, Vault CRM ...

SAP is expected to debut on Thursday a hosted CRM software service, as the business applications software giant steps into an increasingly crowded field. SAP plans to provide details of its long ...

The halcyon days of big banks with big, multi-year IT projects and loyal-to-a-fault customers are gone. Post financial crisis, a much tougher, leaner, and competitive banking environment has ...

SalesLogix may have the basic CRM features well in hand, but a few spots could use improvement. I created graphical reports that could be drilled through for more detail, but the underlying data ...