About 10 years ago, researchers at Princeton University rounded up four volunteers and 19 lab rats to determine how information quality affects decision-making. The survey participants had no trouble ...
A change in UAB IT’s ticketing system, ServiceNow, is designed to help internal users make better data-driven decisions. The ServiceNow platform, which underlies UAB’s IT Service Portal, helps manage ...
In ServiceNow (or ITIL-based frameworks), a Service Level Agreement (SLA) defines the expected time frames for specific stages of a change lifecycle. Common examples: Approval should occur within 24 ...
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