Energy customers are waiting more than seven weeks on average to get their smart meter or monitor fixed, according to our latest research.* In that time, they contacted their supplier roughly every ...

ENERGY suppliers are letting down millions of households with broken smart meters despite strict rules which say they must fix them. Around 36million households have a smart meter but one in ten of ...

Around 10% of the smart electricity and gas meters in homes in England, Scotland and Wales aren't working as they should, according to government data. On top of that, an unknown number of customers ...

A MAJOR energy supplier is urging 60,000 customers to take action to avoid being cut off within months. Households with outdated Radio Teleswitch Service (RTS) meters must upgrade to a smart meter in ...

In January last year, I agreed to have a smart meter installed after a great deal of encouragement from my energy supplier. Last month, however, I started experiencing problems with the monitor and I ...

Millions now have smart meter displays in their homes, which should enable them to monitor how much they're spending on our gas and electricity. For many it provides reassurance and enables them to ...

If you're a Scottish Power smart meter customer, you're likely to be paying 5% more than it shows on your linked monitor – also known as your 'in-home display' (IHD) – new research from ...

I have complained to British Gas that no smart meter in-home display was left by the previous owners of my new house. Originally, it informed me there were none in stock and that I could not lodge a ...

The government has approved the establishment of a $15 million (Shs54 billion) smart meter manufacturing plant. According to officials, the project aims to expand electricity access across the country ...