Here we’ve listed the issues and questions we hear most often, along with the experts' answers on what to do if you've experienced these issues. Some 16% of Which? members with smart meters said ...

Smart meters were introduced to replace old gas and electricity meters, sending readings directly to suppliers and helping ...

Problems with energy firms receiving gas and electricity readings from smart meters was the most common problem reported in our survey of smart meter owners. We asked Which? members to tell us about ...

Currently firms are fined if they fail to meet targets for installing new smart meters. But those targets don't take into account whether a meter is actually working or now, which disincentivises them ...

I have complained to British Gas that no smart meter in-home display was left by the previous owners of my new house. Originally, it informed me there were none in stock and that I could not lodge a ...

The way smart energy meters work in northern England and Scotland is causing issues for customers, BBC Panorama has been told. The body that represents energy companies, Energy UK, has confirmed for ...

HOUSEHOLDS are being urged to make a key check ahead of energy bills rising next week. Millions of homes are using smart meters to send information about their energy usage automatically to their ...

If you're a Scottish Power smart meter customer, you're likely to be paying 5% more than it shows on your linked monitor – also known as your 'in-home display' (IHD) – new research from ...

A MAJOR energy supplier is urging 60,000 customers to take action to avoid being cut off within months. Households with outdated Radio Teleswitch Service (RTS) meters must upgrade to a smart meter in ...