Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

HelpDesk.com provides a simple ticketing system. It has strong automation and supports multiple channels, which is great for businesses of all sizes. However, it may not have some advanced features or ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

This is a comprehensive list of best project management ticketing systems, covering standout features, pricing, and more. Use this guide to find your best fit. Project management software has ...

Today, retail shoppers expect consistency in how they interact with their favorite brands -- no matter what channel they use. Shoppers also can see what inventory is available, while enjoying the ...

I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...