On the defensive for using its own bots to bypass CAPTCHA, two firms file counterclaims against the Live Nation subsidiary. By Eriq Gardner Former Legal Editor-at-Large According to Ticketmaster, the ...

The pain of narrowly missing out on concert tickets is an all too common feeling. While we might be quick to blame our reflexes, scalpers employing bots have been wreaking havoc in the now mostly ...

A group recently sued by the FTC says the organization is mislabeling common computer practices as "bot" usage. By Dave Brooks The Federal Trade Commission and a Maryland-based ticket selling firm are ...

Ticket bot operators could be in trouble based on Michigan's proposed new "Taylor Swift" bills that would combat ticket reselling schemes as seen during the artist's recent Eras Tour. Gareth ...

Ash-har Quraishi is a consumer correspondent based in Chicago. He is an Emmy Award-winning journalist with more than 25 years of local, national, international and investigative reporting experience.

Ticketmaster has apologised after its site crashed and left thousands of Taylor Swift fans without tickets. Ticketmaster’s parent company Live Nation said that they should have done a “better job” by ...