Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

TechRadar Pro created this content as part of a paid partnership with Jira Service Management. The content of this article is entirely independent and solely reflects the editorial opinion of ...

Prompt and efficient customer support on demand is crucial for a business to retain its competitive edge. Automated help desk software is the best solution. When the software is well-designed and ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern help desk software has to fulfill many requirements nowadays. It must simultaneously ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...