Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

SAP AG next year plans to extend its Web-based customer support product with co-browsing to enable a customer and customer service agent to share a Web session. Also planned for the product, called ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

Nuance Expands Nina, the Virtual Assistant for Customer Service, to the Web and Beyond Say Hello to the Next Generation of Customer Service - A Smarter Multi-Channel Nina That Speaks Your Language ...

GRAND RAPIDS, Mich. -- Spartan Stores here said last week it has installed a Web-based customer service desk in all of its 47 stores. The new application is called the Magic Total Service Desk (TSD) ...