Putting your customer service operation on the Web sounds like a great idea — your customers can find what they want via their Web browsers, while you automate that expensive call — in process.

In October, Vic Nagy, hotline operations manager at Ford Motor Co. in Dearborn, Mich., hired a new virtual service representative he dubbed “Ernie.” Powered by software from San Francisco-based ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

The software catalog lists software and services reviewed by the Software and Web-based Services Review team. Follow the accessibility, and data classification level requirements (detailed information ...