Our office (about 250 people, maybe 1000 systems overall) is managed by 2 IT guys (me and a co-worker) plus 1 server guy. As long as this place has been around, we've had no help desk ticketing ...

According to eStreamDesk.com, the answer is their simple cloud-based help desk and ticketing system, which creates support tickets from a variety of different sources, including emails and social ...

From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

USASAC's finance division designed crafted and implemented a unique Foreign Military Sales specific web-based help desk for the General Funds Enterprise Business Systems, commonly known as GFEBS.

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.

HappyFox released a cloud-based help desk and customer support solution designed to streamline customer service. The software includes a ticket support system that handles all inbound requests, ...

3am Labs extended its line of remote management products on Monday, delivering a Web-based help desk platform that allows administrators to gain control of a remote system to resolve problems ...

Zendesk essentially offers a Web-based help desk online ticketing system for customer support. The new integration enables users to turn a Tweet into a Zendesk ticket. You can also respond ...

The Anne Arundel County School District sees Web self-service as a complement to its help desk software and plans to implement a self-help knowledge base and Web-based self-service ticketing system.

For the IT staff of two at the community bank Royal Bank America, an email-based trouble ticket system wasn't cutting it.