A help desk software, ticketing system, or customer support software is a computer-based platform designed to streamline and manage operations concerning customer inquiries, complaints, and ...

This flaw resides in Web Help Desk, a web-based IT service management software that streamlines and automates help desk ticketing, asset management, and IT service management processes.

A critical vulnerability in SolarWinds' Web Help Desk solution for customer support could be exploited to achieve remote code execution, the American business software developer warns in a ...

Web Help Desk supports more servers because it runs as a Java servlet; it’s compatible with various Windows, Linux, and Mac operating systems. The free software also omits ads and includes ...

MacsDesign Studio on Wednesday updated Web Help Desk — technical support software for education and enterprise customers — to version 6.4. The update introduces iCal integration, the ability ...