In most companies, the closest thing to Web-based support is the ability to log on to an HTML page and submit trouble tickets, get a report on when the problem will be resolved or get to a page of ...

Support Incident Tracker, in short SiT, is an open-source web-based software that uses MYSQL and PHP to run its operations. This ticketing tool should be downloaded on Linux machines to track ...

Using Xpander’s AGS, Axis automated the retrieval and contextualization of diagnostic data for support tickets. This system now: Automatically queries multiple internal systems for relevant data.