CRN rounded up the AI-enhanced features, customer experience updates and new integrations with the likes of Zoom and Microsoft Copilot that Cisco Systems revealed this week during WebexOne 2025.

The company also announced third-party integrations for its AI assistant and new AI features for its upcoming RoomOS 26 software.

Cisco announces major enhancements to its Webex Customer Experience portfolio, with new AI-driven tools for supervisors coming in 2026. The company is ...