Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...

GUEST OPINION: In today's fast-paced business environment, an effective knowledge management system is crucial for storing, sharing, and managing an organization's collective expertise. It enhances ...

Within the next five years, digital employees will become the standard configuration for over 80% of knowledge-intensive enterprises. This is especially true in industries such as finance, government, ...

While the importance of knowledge management is at the forefront of many enterprise leaders’ minds, implementation of its tools and methods is easier said than done. Ineffective knowledge management ...

What if the very tools designed to simplify your life are actually steering you away from their true purpose? In the world of personal knowledge management, the Zettelkasten method has become a beacon ...

What if you could merge the art of knowledge management with the precision of AI-driven coding? Imagine a workspace where your ideas, notes, and projects seamlessly connect, while intelligent ...

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

One of the biggest challenges for all organizations in the new millennium will be capturing and spreading knowledge and best practices within their own company and value chain. In the field of ...