Standing for customer relationship management, a CRM solution supports businesses in the monitoring, tracking, and analysis of all communications between the company and its customers. In doing so, it ...

Recently, the China Academy of Information and Communications Technology (CAICT) led the formulation of the 'Maturity Level Construction Group Standard for Intelligent Customer Relationship Management ...

Perhaps in no other industry are acronyms bandied about as in technology, especially business technology. CRM is one such widely-used acronym that stands for Customer Relationship Management. Mention ...

As part of the design of Sales Mastery’s 2022 Sales Performance Scorecard (SPS) survey, we solicited input from our external advisers about which kinds of data to gather for this year. As this is the ...

With eight years of experience implementing CRM systems and leading MO Agency to become the top HubSpot CRM partner in Africa and the Middle East, I've gained valuable insights into helping our ...

When companies discuss digital transformation, it is common for them to equate it with "implementing systems" or "buying ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. If you Google around you'll find that a great number of customer ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. I frequently speak to sales people and small business owners who, ...

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