Currently, contact flow management APIs are available in all AWS regions offering Amazon Connect. Moreover, customers can use the APIs without any additional charge.

The GSMA Association, the influential telecommunications industry group, is rolling out a new toolkit for creating applications that integrate with multiple carrier networks. The technology is ...

Legacy systems, data silos, and rigid architectures can cripple a company's ability to launch new services, personalize ...

The latest trends in software development from the Computer Weekly Application Developer Network. As AWS re:Invent 2021 swings into gear, we’re looking for software application development. More ...

AWS has gone back to its roots to strengthen the API and developer tools offerings of its cloud platform. At the recently concluded re:Invent event, the company emphasized on developer ...

Today at AWS re:Invent in Las Vegas, the company announced the AWS Data Exchange for APIs, a new tool that updates changing third-party APIs automatically, removing the need for building the ...

Amazon Web Services on Monday said it is adding call analytics capabilities to Amazon Chime SDK offering in a bid to reduce the time and cost of generating insights from real-time audio calls ...

Verizon is working with AWS to help customers take advantage of Verizon's Edge Discovery & Quality of Service (QoS) APIs combined with AWS Wavelength to enable emerging use cases and improve the ...