Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. 08 January 2019, Hessen, Rüsselsheim: ILLUSTRATION - An email app ...

[Editors' Note: At CRM magazine's recent CRM Evolution 2010 conference in New York, Milletti participated in a panel discussion on the topic of application development for CRM. CRM Evolution attendees ...

In most organizations, associating the CRM application with the business intelligence (BI) system can provide all the magical spells required to enchant customers and ensure their continued loyalty.

The single biggest challenge with any customer relationship management (CRM) application is getting salespeople to use it. Most CRM applications are selected by sales and finance managers in ...

This week cloud based customer service and sales management software maker Zendesk announced a new messaging solution to enhance its product line which, according to the company, brings together all ...

I spent a few good minutes recently with Jeff Rosenthal, head of CRM product strategy and go-to-market for North America at monday.com. Rosenthal is a 25-year industry veteran who spent more than a ...

One of the more difficult challenges that many organizations still face when deploying customer relationship management (CRM) software is actually getting salespeople to use it. Salespeople are still ...