A CRM database is a business tool used to track and organize customer information throughout your business. These databases are supported by customer relationship management (CRM) software, which ...

A CRM is a popular technology that various businesses use for customer relationship management. Industry estimates show that over 91% of businesses with more than 10 employees use CRM software systems ...

A solid CRM database can help your company with prospecting, marketing, sales, customer service, accounting and much more. But finding the right choice to meet your business needs can be challenging.

Customer Relationship Management systems, despite what all the vendors will advertise, are nothing more than databases. And the best CRM systems I know of at my clients have the most accurate, ...

While mobile CRM is still in its infancy, trends indicate that marketers in 2008 will slowly but surely add a mobile component to their loyalty marketing efforts. What is the key trend in mobile CRM?

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. · 53 percent of respondents said that the administrative burdens of ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More This article was contributed by Tom Wilson, a data professional and ...

For many years, the concept of “business intelligence” for Foremost Insurance sales agents meant getting 1,000-page monthly reports from headquarters — and stuffing them into the trunks of their cars.

With a number of CRM providers offering free systems to charities, a common question is: do they really cost nothing? We ask the experts. Certainly for small charities with limited budgets that are ...