CRM platforms integrate with Voice over Internet Protocol (VoIP) technology to create a powerful solution that will boost your customer communications. You’ll commonly find this integration in call ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer relationship management (CRM) implementation is a 10 ...

In a world where digital interactions are king, CRM systems have become the chessboard on which businesses maneuver for success. No longer just databases, these systems are now the engines driving ...

As customer relationship management (CRM) platforms have become increasingly common in the enterprise, so have the number of integrations and functionality of the software. Naturally, integration of ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. Last month Intuit Inc. (the maker of QuickBooks Online) and HubSpot ...

The telecommunications industry thrives on seamless customer experiences, efficient billing systems, and real-time data integration. As digital transformation accelerates, integrating Customer ...

PALO ALTO, Calif., July 15, 2025--(BUSINESS WIRE)--Workato®, the leader in agentic orchestration, has received Workday Certified Integration badges for its Salesforce CRM and CPQ accelerators. The ...

According to contact center software firm Playvox, to provide a true omnichannel experience, brands today recognize the need to assist customers in the platforms where they feel most comfortable. This ...

Microsoft has integrated Twitter functionality into its customer relationship management software. The company announced on Friday that its Dynamics CRM software will have a 'Social Networking ...