From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

In a recent scholarly article, Siva Prasad Sunkara offers an incisive exploration of how Artificial Intelligence (AI) is revolutionizing Customer Relationship Management (CRM) and Enterprise Resource ...

Investment management company Vulcan Value Partners recently released its third-quarter 2025 investor letter. A copy of the ...

Oakmark Funds, advised by Harris Associates, released its “Oakmark Fund” second quarter 2025 investor letter. A copy of the letter can be downloaded here. In the second quarter, the fund ...

Start using a CRM early to avoid disorganization and lost deals. A CRM helps streamline workflows, enabling growth and easier delegation. Successful CRM adoption starts with owner commitment and ...

Most CRM failures don’t occur during implementation; they happen at selection, when leaders choose a platform that was never designed to meet their most critical needs. Choosing your next CRM should ...

Salesforce.com (CRM) has recently been on Zacks.com's list of the most searched stocks. Therefore, you might want to consider ...

A seismic shake-up in global trade is underway as new U.S. tariff policies take hold. A 10% blanket import tax has kicked in, paired with tariffs of 25% to 100% and more on goods from major trade ...

LOS ANGELES--(BUSINESS WIRE)--Pipelinersales Corporation, a top-rated provider of enterprise class CRM solutions, announced today that Pipeliner CRM, is now available in AWS Marketplace, a digital ...

A CRM for Outlook is a customer relationship management solution that can integrate with the Microsoft email platform. If you’re already using Outlook as an email provider, it makes sense to consider ...

Although this development is positive, CRM stock is still down 28% year-to-date, reflecting investor worries about slowing ...