Discover how accountancy firms can turn client experience into a growth driver, balancing new business with loyalty and retention.

Ross Leckridge was pleased with the financial plan he'd put together for his wealthy new client, but he was in for a shock when she turned around and instead of giving praise ended the relationship ...

Today’s legal clients expect more transparency, responsiveness, and value at every stage of their journey. The firms that thrive are those that treat client experience as a measurable, strategic ...

“Real freedom is the ability to pause between stimulus and response, and in that pause, choose which direction to throw our full weight—mind, body, emotions, and spirit.” — Rollo May, Ph.D. We often ...

In global organizations, complexity is a given. Different regions, departments and time zones all come with their own systems and priorities. It’s easy to let structure take the driver’s seat. But in ...

Every law firm wants their clients to have exceptional experiences of their services, from intake through invoice delivery because client service is often the key differentiating factor in winning new ...

BOSTON--(BUSINESS WIRE)--Zelis, a leading provider of healthcare technology solutions, today announced that its Payment Integrity solutions received the top honor for Payment Accuracy & Integrity ...

Law firm Redkite Solicitors has appointed its first-ever chief experience officer. Jeff Wright takes on the strategic leadership role created to elevate the firm’s client service standards and ...

LOS ANGELES, July 17, 2025 (GLOBE NEWSWIRE) -- Boulevard (www.joinblvd.com), provider of the client experience platform purpose-built for appointment-based, self-care businesses, today announced that ...

SAN FRANCISCO--(BUSINESS WIRE)--EPIC Insurance Brokers & Consultants (“EPIC”), a leading provider of risk management, insurance brokerage, and employee benefits consulting, has appointed James Enelow ...