The CX team had to cut through politics, properly brand its effort and get companywide buy-in, leaders said last week.

The after-sales service system records customer repair needs, the CRM system stores customer basic information and ...

To fuel the future of AI, organizations must unlock data at scale—without compromising on trust, security, or compliance. But breaking down data silos is just the beginning. Join industry leaders from ...

Tackling the White House’s executive order to topple data silos comes as agency tech teams work to address quick technical fixes gone wrong.

Cisco launches suite of Splunk-powered offerings to unify security, monitoring & machine data management. Includes new AI ...