From monologues to dialogues, AI enables businesses to shift customer experience toward real-time intent, context, and conversational engagement.

Having a data strategy in place will help you determine where your data is coming from, what type of data you have, and what you plan to do with it, thus allowing you to create a plan for leveraging ...

Digital transformation is a foundational change in how an organization delivers value to its customers. Here’s what transformation entails, along with tips to ensure your company is on the ...

How is digital transformation different from business process re-engineering? A digital transformation journey moves an organization from a process-defined world to a data-driven world.

Digital transformation isn't just about AI or platforms—it's about having the right people, cultural mindset and team ...

Many organizations have embarked on the journey of digital transformation over the past several years to sustainably reinvent themselves. The first lessons learned have been challenging to isolate ...

It's been a 100-year journey to digital transformation for online retailer Very, which is now among the biggest and most recognisable brands in the UK.

My response? Let’s build a data dictionary first. After working with hundreds of manufacturers across industries at various stages in their digital transformation journey, I have learned that the data ...

Data-led transformation strategies can help federal agencies reign in data sprawl and better harness their data’s full potential.

Five principles from the fastest teams on the planet to help your company move faster, smarter, and more in sync.