Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

"Distribution Coverage" - What Does It Mean? One of the issues that comes up a lot, and generates many questions, is the whole topic of "distribution sources." Especially, where do our funds' ...

Understanding how a qualified charitable distribution (QCD) works is important. Not only could the donation lead to several tax benefits, but the money donated may substantially impact the charity of ...

Home Depot announced Thursday it is buying a roofing distributor in a massive $18 billion deal that signals the home-improvement retailer's intent to attract more business from contractors and ...