Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

Opinions expressed by Entrepreneur contributors are their own. Employees are an integral part of any organization. Employers should recognize this and work hard to take care of employee needs.

There’s nothing more important than community. And at Local 4 and ClickOnDetroit, serving our communities is a top priority. That’s why we’ve launched the ClickOnDetroit Help Desk. It’s a new, easy ...