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An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

How an intellectual property help desk set up by a university library team is helping inventors protect their work, with lessons on what has proven most effective The steel pan, invented in Trinidad ...

There’s nothing more important than community. And at Local 4 and ClickOnDetroit, serving our communities is a top priority. That’s why we’ve launched the ClickOnDetroit Help Desk. It’s a new, easy ...

Find the ideal help desk support candidate with the right combination of technical experience and communication skills. Enhance Your Business – Recruit the best person who can communicate with ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...