In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Meta’s grand experiment in building an enterprise-ready customer service platform has come to a close: The parent of Facebook has officially spun out Kustomer, the CRM startup it acquired last year ...