Fast Company

Net Promoter Scores are dead—here’s a better way to understand what your customers think

For years, marketers have relied on the Net Promoter Score (NPS) as the gold standard for measuring customer sentiment. But in recent years, as many brands have grown increasingly disconnected from ...

CallTower Receives Prestigious Net Promoter Score (NPS) Award

CallTower Honored with Top NPS Rating by AVANT Trusted Advisors for Outstanding Customer SatisfactionSALT LAKE CITY, UT, ROCHESTER, NY, MONTREAL, QC, LONDON, Oct. 02, 2025 (GLOBE NEWSWIRE) -- ...
조선일보

HanmiGlobal achieves record 83.5 NPS score, highlighting customer satisfaction

HanmiGlobal, a project management (PM) company specializing in construction, announced on the 18th that it recorded a global top-level score of 83.5 in its Net Promoter Score (NPS) survey conducted in ...
Yahoo Finance

NPS has its flaws — but when is it the right tool for the job?

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Fred Reichheld, the creator of net promoter score, cites an unlikely ...
PR TIMES

地方銀行を対象としたNPS®ベンチマーク調査2025の結果を発表。NPS ...

NTTコム オンライン・マーケティング・ソリューション株式会社（本社：東京都品川区、代表取締役社長：稲葉 秀司、以下NTTコム オンライン）は、NPSベンチマーク調査2025地方銀行部門を実施しました。地方銀行を対象としたNPSベンチマーク調査は今回が ...

LucyRx Defies Industry Trends with NPS of 65, Proving Employers Don't Have to Settle for Less

LucyRx, the rapidly growing independent pharmacy benefits manager (PBM) built to fix what’s broken in prescription care, today announced its Net Promoter Score (NPS) of 65 — at a time when the average ...