The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...
Process improvement can be a frightening concept. For many people, it signals the start of a downsizing cycle or at least a period of uncomfortable change. The truth is, process improvement has been a ...
Can you tell us a little bit about yourself and how long you’ve worked at Queen Mary? I’ve been at Queen Mary for just over 10 years now, and in that time, I’ve had the opportunity to work in a ...
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