Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to ...
Salesforce on Wednesday is updating the Service Cloud with a series of capabilities that should help organizations respond to post-pandemic customer demands. Here's a look at how the cloud leaders ...
Say what you want about Salesforce CEO Marc Benioff, but one thing is certain: He rarely mutes the mic. The veteran tech ...
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Salesforce's Benioff warns of AI 'false prophets' while promising true profits by 2030
CRM messiah preaches data discipline while rivals chase LLM miracles Salesforce CEO Marc Benioff has warned investors to ...
Salesforce's AI and cloud push is fueling interest in cloud and CRM ETFs, offering diversified exposure to enterprise ...
New Agentforce 360 integrations for ChatGPT will enable users to access Salesforce data via the chatbot service’s interface.
RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...
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AI Customer Service Is Saving a Major Tech Company $100 Million Annually, According to Its CEO
Salesforce CEO Marc Benioff says the cloud-based software company is saving about $100 million every year by using AI to enhance its customer service operations.
Salesforce has told employees that it plans to build an NFT cloud service, according to reports from US news outlets. Salesforce is best known for its CRM software, but Co-CEO Marc Benioff – who also ...
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