Mobile devices are now the primary gateway to the web, with 98% of global internet users accessing it through mobile phones.

First of all what does CRM stand for? CRM = Customer Relationship Management. The concept of CRM has been around for a long time. The original form of CRM was a manual card system kept by a sales ...

For those unfamiliar with Customer Relationship Management (CRM), it’s time to familiarise yourselves or be left behind. A CRM is a strategy to manage your company’s interactions with your customers, ...

Paul Greenberg: What is your definition of CRM (not the formal definition of CRM)? Clint Oram: For me it's the same that it's always been. I'm looking for a personal assistant for my customers. A ...

SOME extremely smart applications of technology are being used in today's state of the art multimedia contact centres. They can serve all communications channels, from the traditional and still ...

Imagine waking up one day and realizing your entire brokerage platform has been hacked. Client data? Gone. Trust? Broken. That’s the nightmare no broker wants. Having even one small loophole in your ...

Broader economic fears have cut down Salesforce’s market value, presenting a contrarian opportunity. Unusual options activity suggests that the smart money is moving into CRM stock. Ready to turn the ...